d63com Casino Privacy Policy

This Privacy Policy ("Policy") describes how d63com Casino ("d63com," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "your," or "Player") who access or use the d63com website, mobile platform, games, and related services (collectively, the "Platform").

d63com is committed to protecting the privacy and security of your personal data. We process personal information in accordance with applicable Philippine data protection legislation and in a manner that is transparent, fair, and proportionate to the purposes for which it is collected.

By registering an account on d63com, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Policy and consent to the collection and use of your data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact our support team to close your account.

This Policy should be read together with our Terms and Conditions, which govern your use of the d63com Platform and are incorporated herein by reference.

For the purposes of applicable data protection law, d63com Casino is the data controller responsible for your personal information collected through the Platform. As data controller, d63com determines the purposes and means by which your personal data is processed.

If you have any questions about how d63com handles your personal data, or if you wish to exercise any of your data subject rights as described in Section 11 of this Policy, please contact our Data Protection team using the details provided in Section 15.

d63com collects the following categories of personal data from players and Platform users:

d63com does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where strictly required by law or regulation (for example, in the context of responsible gaming assessments).

d63com collects personal data through the following means:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, pixel tags, and similar tracking technologies. See Section 10 for full details on our cookie practices.
• Third-party sources: Identity verification data from KYC service providers; fraud screening data from payment processors; publicly available information used for compliance screening purposes.
• Payment providers: Transaction confirmation data from GCash, PayMaya, BPI, BDO, Metrobank, and other payment partners used to verify and reconcile deposits and withdrawals.

d63com uses your personal data for the following purposes:

• Account management: Creating and maintaining your d63com player account, verifying your identity, and managing your account preferences and settings.
• Service delivery: Providing access to games, processing bets, crediting winnings, and delivering all features of the d63com Platform.
• Payment processing: Facilitating deposits and withdrawals through your chosen payment method, and maintaining accurate financial records.
• Legal and regulatory compliance: Meeting our obligations under applicable Philippine law, including anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, and responsible gaming regulations.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, and other security threats.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behavior and administering self-exclusion, deposit limit, and other responsible gaming tools.
• Customer support: Responding to your inquiries, resolving disputes, and improving the quality of our support services.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: Analyzing usage data to improve the performance, features, and user experience of the d63com Platform.

d63com will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

d63com processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — including account registration, game access, and payment processing — is carried out on the basis that it is necessary to fulfill our contractual obligations to you as a d63com player.
• Legal obligation: Certain processing activities, including KYC verification, AML screening, and responsible gaming monitoring, are carried out to comply with legal and regulatory obligations applicable to d63com.
• Legitimate interests: d63com processes some data on the basis of its legitimate interests, including fraud prevention, platform security, and service improvement, provided that such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where d63com relies on your consent as the legal basis for processing — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

d63com does not sell, rent, or trade your personal data. We may share your information with the following categories of third parties only to the extent necessary and for the purposes described in this Policy:

• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment partners, solely for the purpose of processing your transactions.
• Identity verification providers: Third-party KYC and AML screening services used to verify your identity and comply with regulatory requirements.
• Technology and infrastructure providers: Cloud hosting, data storage, and platform technology providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Government agencies, regulators, and law enforcement bodies where disclosure is required by applicable law, court order, or regulatory directive.
• Professional advisers: Legal counsel, auditors, and other professional advisers where necessary for the conduct of d63com's business, subject to confidentiality obligations.

All third parties with whom d63com shares personal data are required to handle that data in accordance with applicable data protection law and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

d63com retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Account data: Retained for the duration of your active account relationship with d63com, plus a minimum of five (5) years following account closure, as required for regulatory compliance purposes.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, in accordance with applicable AML and financial record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of five (5) years following the completion of the verification process or account closure, whichever is later.
• Customer support communications: Retained for up to three (3) years from the date of the interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing consent records: Retained for the duration of your consent and for a reasonable period thereafter to demonstrate compliance.

When personal data is no longer required for any legitimate purpose, d63com will securely delete or anonymize it in accordance with our data disposal procedures.

d63com implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the d63com Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorized personnel can access personal data relevant to their job function.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Comprehensive audit logging of all access to and processing of personal data.
• Staff training on data protection obligations and security best practices.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, d63com will notify the relevant regulatory authority and, where required, affected individuals, in accordance with applicable data breach notification requirements.

d63com uses cookies and similar tracking technologies to operate the Platform, enhance your user experience, and gather analytical data. A cookie is a small text file placed on your device when you visit the Platform. The following categories of cookies are used by d63com:

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session management cookies, authentication tokens, and security cookies. These cannot be disabled without affecting core Platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings, display preferences, and previously entered information, to provide a more personalized experience.
• Analytical cookies: Used to collect aggregated, anonymized data about how players use the Platform, including pages visited, time spent, and navigation paths. This data helps d63com improve the Platform's performance and usability.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and other security threats.

You can manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the d63com Platform. Strictly necessary cookies cannot be disabled as they are essential to the operation of the service.

Subject to applicable Philippine data protection law, you have the following rights in relation to your personal data held by d63com:

• Right of access: You have the right to request a copy of the personal data d63com holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data be corrected or updated without undue delay.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to d63com's legal retention obligations.
• Right to restriction of processing: You have the right to request that d63com restricts the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to object: You have the right to object to the processing of your personal data where d63com relies on legitimate interests as the legal basis for processing, or where your data is used for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact d63com's support team using the details in Section 15. d63com will respond to all valid data subject requests within thirty (30) days. In complex cases, this period may be extended by a further two months, in which case you will be notified of the extension and the reasons for it.

The d63com Platform is strictly intended for adults aged 21 years and above, as required under Philippine gambling regulations. d63com does not knowingly collect personal data from individuals under the age of 21.

If d63com becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. All funds associated with an underage account will be handled in accordance with applicable regulatory requirements.

If you are a parent or guardian and believe that your child has provided personal data to d63com, please contact our support team immediately using the details in Section 15 so that we can take appropriate action.

In the course of operating the d63com Platform, your personal data may be transferred to and processed in countries outside the Philippines, for example where d63com's technology infrastructure providers or KYC service partners are located in other jurisdictions.

Where such transfers occur, d63com takes appropriate steps to ensure that your personal data receives an adequate level of protection, including by entering into data transfer agreements with the relevant recipients that incorporate appropriate safeguards consistent with applicable Philippine data protection law.

By using the d63com Platform and providing your personal data, you acknowledge and consent to the transfer of your data to other countries as described in this section, subject to the protections described above.

d63com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. The date of the most recent revision is always displayed at the top of this page.

When material changes are made to this Policy, d63com will notify registered players by posting a prominent notice on the Platform and, where practicable, by sending an email notification to the address associated with your account. We encourage you to review this Policy periodically to stay informed about how d63com protects your personal data.

Your continued use of the d63com Platform following the posting of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, you must stop using the Platform and contact our support team to close your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or d63com's handling of your personal data, please contact our Data Protection team through any of the following channels:

• Live Chat: Available 24/7 directly through the d63com Platform — the fastest way to reach our team.
• Email: [email protected]

d63com aims to acknowledge all privacy-related inquiries within 24 hours and to provide a substantive response within thirty (30) days. For complex data subject requests, we may require additional time as described in Section 11.